Cookie notice

What are cookies?

A Cookie is a small file that’s saved on your computer each time you visit a website. It contains the website address and codes that get sent from your browser to the website every time you access it. These cookies are used to improve your online experience, and do not contain any personal information.

How do we use cookies?

  • To improve our websites

    Cookies help us to personalise your online experience, by remembering what you’ve searched for in the past and suggesting it again or remembering the stage of the booking or donation process you are at.

    We also use cookies to help us track how you and other customers use our websites. For example we can see what parts of our websites are working well, and which parts need more work, we can use website analytics to try out different designs and see how many visitors our websites get each day, and if there are any specific pages that are more popular than others.

  • For online advertising

    Cookies allow us to deliver relevant online advertising to you based on your previous online activities. If given permission, cookies can collect information such as your IP address, what websites you have visited and any information on the types of products you may have purchased or saved in a basket. You may see advertisements for our products on other websites after leaving our websites because of this. It’s the most effective way for us to send advertising to the right place.

    Not only do cookies allow us to deliver relevant online advertisements, they also help us to measure the effectiveness of these advertisements. Cookies can tell us if you have seen our adverts, how much time has passed since you saw them, and if you’ve interacted with them.

Ultimately, allowing cookies allows us to provide you with the best possible online service.

You can disable cookies for our websites through your browser settings, but it may affect the way our websites work for you in future. You can also delete old and irrelevant cookies which are saved on your computer through your browser.

Links to other websites

Our websites contain links to third party websites that are governed by a different privacy policy, we have no responsibility for the policies, securities or content of these third-party websites. To stay safe, make sure you read the privacy policies of these third-party websites before inputting your information.

Social media

Our websites may contain links to or special functions from social media sites such as Facebook, Instagram, Twitter, TikTok, Pinterest, etc. All these websites have their own privacy policies that will differ from ours. To keep your personal data secure, be sure to read the privacy policies of these social media websites before sharing any personal data.

Accessing, updating and deleting your data and how to make complaints

You have the right to request a copy of your data from any organisation that hold it. You can write to us to receive a copy of the information, to rectify any mistakes, or to request that we delete your information. Please include any details that will help us to identify you and we will update or erase your data unless we need to keep it for legal reasons.

If you have any reason to make a complaint about the collection and subsequent storage of your data, please let us know and we will endeavour to resolve the situation.

To request, modify or erase your data, you can write to us:

By post; Data Protection Officer, Charitable Travel, Contingent Works, Broadway Buildings, Elmfield Road, Bromley, BR1 1LW. ENGLAND

By email; help@charitable.travel

To make a complaint, you can write to

By post; Data Protection Officer, Charitable Travel, Contingent Works, Broadway Buildings, Elmfield Road, Bromley, BR1 1LW. ENGLAND

By email; help@charitable.travel

Legal basis for processing personal data

We will only collect

Changes to our notice

The Privacy policy is correct at time of publication but may need to change to reflect changes in the laws and regulations of Data Protection.
(Updated November 2020)