FAQ'S

There are over 160,000 registered charities in the UK, and through our unique model you can donate a portion of your holiday price to charity. Once you’ve placed a booking, we email you a link to a special JustGiving platform made just for us.

Through this platform you make a donation of 5% of your holiday price to the charity of your choice – provided they are registered as a charity in the UK and are available on the JustGiving database. Once you’ve made the donation, JustGiving lets us at Charitable Travel know and we reduce the cost of your holiday by 5%.

For example, let’s say you’ve found your ideal holiday and it comes to £1,000 in total, 5% of £1,000 is £50, meaning you would make a £50 donation. After making the donation we will send you an email informing you that the cost of your holiday is now £950. Meaning you have the holiday you want, the charity gets a donation, and it hasn’t cost you any extra.

Good question! We’re a social enterprise and registered as such with the UK Government. Being a social enterprise means we can’t pay our shareholders or owners any bonuses or dividends. Any profit that we make needs to be either re-invested in the company to grow or donated to an approved charity. 

We’re able to keep our prices competitive because of this aspect, we don’t want to accumulate profit for ourselves, we want to accumulate donations for charity. We cover the cost of the donation by sacrificing the travel agent’s commission paid by the tour operator.

Your baggage allowance will be visible on your e-ticket or your itinerary, but we recommend that you check with the airline to be certain. You can also ask our one of our experts on 020 3092 1288.

Yes, however there are restrictions on the amount you can take in your carry-on bag. We recommend packing your liquids in your hold luggage. Each liquid item, including but not limited to; shampoo, conditioner, shower gel, facial wash, deodorant, make-up, perfume or aftershave, electronic cigarette liquids, etc. must be in containers no bigger than 100ml, placed into a plastic transparent and sealable bag, kept separate from your carry-on bag to go through the security check point at the airport.  For more information on what you can and can’t pack in your carry-on bags visit https://www.gov.uk/hand-luggage-restrictions.

Yes, but you will need to bring proof that the medication is necessary, for example a doctor’s not or a copy of your prescription. To find out more about medication restrictions, visit https://www.gov.uk/hand-luggage-restrictions/essential-medicines-and-medical-equipment.

 

If you are a UK citizen, you won’t need a passport to visit another country within the UK, however you will need a form of photo ID.

To travel outside of the UK, you will need a passport. You will need to make sure that your passport is valid for the length of your journey. For some countries, your passport needs to be valid for up to 6 months after the date of travel. Check www.gov.uk/foreign-travel-advice/ before you travel to check country specific requirements. You can also ask our one of our experts on 020 3092 1288.

Yes, every UK citizen needs a passport to travel outside of the UK. Passports cost £49 if you apply online and £58.50 to apply through the post office with a paper form.

Some countries require British Passport holders to have a Visa to enter. To find out if the destination you wish to travel to requires a visa, visit www.gov.uk/foreign-travel-advice/, choose the country and click on ‘entry requirements’. You can also ask our one of our experts on 020 3092 1288.

We highly recommend purchasing travel insurance before embarking on a trip outside of the UK. Travel insurance offers financial protection in case of cancellations of some or all parts of your trip, theft of your property and some include medical cost protection. Not every country is lucky enough to have free healthcare like we are in the UK.

When you call us on 020 3092 1288 and speak to one of our experts to make a booking, you should let us know of any assistance you need. If you don’t tell us at the time of booking, you’ll need to let us know as soon as possible by calling us or by emailing us on aftersales@charitable.travel, to give us time to arrange the assistance for you.

It’s recommended that you check-in at least:

  • 3 hours before for a long-haul international flight
  • 2 hours before for a short-haul or EU flight
  • 1 hour before for a domestic flight

Before you travel, you will need to make sure you have the following documents:

  • A valid passport
  • A visa (if required)
  • Travel insurance documents
  • Booking confirmations
  • Any relevant medical documents
  • What is Advanced Passenger Information and what does this mean for me?